Welcome

• How to access my club admin portal

  Accessing your club admin portal is easy: Head to flowstate.zone - make sure you are logged in. Hit the search icon - search for and select your club. In the side menu (or top right on mobile) hit your user avatar and then select "Club Admin". Alternatively, hit the "Club Admin" button on the main Club Zone homepage.Popular

• How do members access my club?

  Accessing your club zone is easy: Head to flowstate.zone Hit the search icon - search for and select your club. That's it! How does someone become a member of the club? Follow the steps above - hit the "Become a member" Select the membership type, complete the checkout and pay (if applicable) That's it!Popular

• How to set up club admins

  Here's how you can set up club admins: Create a Flowstate user account The Club Manager should create a user account at flowstate.zone. Navigate to Flowstate homepage Login/Join Follow steps to create account. Claim or Create your Club on Flowstate to become the Primary Admin for your Club Navigate to flowstate.zone/clubs click "Get started - set up your club". Follow steps to Create or Claim your Club. Your user account will become the Primary Admin accouFew readers

• How to set up your club on Flowstate

  Here is how to create / register or claim your club on Flowstate Navigate to flowstate.zone. Login (or set up) your Flowstate user account. Select "Clubs" from the main navigation (https://flowstate.zone/surf/clubs). Click the "Get started - Set up your club" button. Under the "Create your club", enter your Club's name. Claim your Club (your Club already exists on Flowstate Clubs & Comps) If your Club appears in the drop down menu, select "Claim it". Register / CreaFew readers

• How to import club logos

  Here's how to import your club's logos to your club zone: Navigate to your Club Zone - make sure you are logged in as a Club Admin. In the left hand menu, click General Information. Click "Upload logos". You will see 4 logo slots. You must upload an image into all four. If you only have one logo, upload the same file four times. Once you've selected the logo files, click "Upload logos".Few readers

Memberships

• How to import club members

  Here is how you can import your club members Navigate to your Club Zone - make sure you are logged in as a Club Admin. In the left hand menu, click "Manage Members". Select "Add members". From here, you can bulk import your member list, or add members individually. To add members: Click "Add Members". You can directly add members per line, or you can import a CSV. For CSV: Click the Download CSV Template link. This template includes two columns for information; NPopular

• How to create membership & custom forms

  Here's how to create a membership form: Access the Membership Manager Navigate to the Club Admin button (go to Sidebar Club Admin). Open Manager by selecting "Manage Memberships" from the menu. Build the Membership Tier Click "Add a New Membership Type." Enter a Name (e.g., 2026 Full Membership) and a Description. List specific BenefitsFew readers

Competitions

• How to set up sub-accounts (for example parent & child accounts)

  How to set up sub-accounts (for example parent & child accounts): Create your primary user account at flowstate.zone. This primary account will act as the 'master' profile that manages all sub accounts (e.g. the parent account). In the primary user account, click the User Icon in the side menu (desktop) or top right corner (mobile web) or the menu in the mobile app bottom navigation. Select "Edit Profile". In the "Linked accounts" section, hitPopular

• How to accept registrations to your competition

  Here is how to accept registrations to your competition: Ensure you are logged in to your user account and set up as a Club Admin. Navigate to your Club Zone, scroll down the left hand menu and click on your username. Select "Club Admin" from the pop up screen. In the Sidebar, navigate to Competitions and select your competition. Go to the Status Dropdown (in the sidebar at the top) → Select Registration Open. (https://storage.crisp.chat/users/helpdesk/website/-/4/5/f/c/45Some readers

• How to start or end your competition heats

  How to start & end your competition heats Starting a Heat: Navigate to the Judge Console A judge must click "Start Heat". This automatically changes the overall competition status to Live. Ending the Heat: Heats end automatically when the timer reaches zero. A head judge can extend or end a heat early Once the heat ends, and all scores are finalised - in the Judge Console, click "Complete heat" to finalise the heat.Few readers

• How to set up multiple banks

  How to set up multiple banks Multiple Banks allows for adjusting for conditions or reducing competition length by running multiple banks simultaneously. To enable Double Bank: Navigate to Settings → Club Admin → Competition. Select the competition you want to configure - ensure that the location is set and the map co-ordinates are correct (this is important as it allows people to capture content for the comp using the Flowstate iPhone app. In the "Live Content" section scroll dFew readers

• How to set up competition divisions

  How to set up competition divisions We recommend completing this before creating the competition. Ensure you are logged in to your user account and set up as a Club Admin. Set up Competition Divisions by navigating to the Sidebar → Competitions → Competition Divisions. Pre-create all age and gender brackets (e.g. U14 Girls, Open Mens). Once this is completed, click "Save".Few readers

• Managing late entries to a competition

  Here is how to manage late entries to your competition: Set up Flowstate user account CRITICAL STEP: Entrants must have a Flowstate account set up before they can be added to your competition. Set up account via the competition page’s register for competition link, or via the Flowstate.zone homepage. Adding late entries Navigate to the Competition Dashboard → Registrations. Use the "Manage Entrants" on the selected Division and search for the user on Flowstate andFew readers

• How to set up a competition series

  Here are the steps to creating a competition series Create a Competition Series by navigating to the Sidebar → Competitions → Competition Series. Input the Series name. Add a short description of the Competition Series. Choose the score accumulation method For points scale - you can select the global default points scale, or you can select from your own pre-created scale (set this up first before creating the Series) Using the global Standard Points Scale preset: FFew readers

• How to create a competition

  Here are the steps to creating a competition Get started / pre steps... How to access my Club Admin How to setup Competition Divisions How to setup Scoring Modifiers How to create a Competition Series (https://supportFew readers

• How to create scoring modifiers

  Here are the steps to creating scoring modifiers for your competition: Ensure you are logged in to your user account and set up as a Club Admin. Navigate to your Club Zone, scroll down the left hand menu and click on your username. Select "Club Admin" from the pop up screen. Score Modifiers Modifiers must be created before setting up your competitions Set up Score Modifiers by navigating to the Sidebar → Competitions → Score Modifiers. Create Modifier (eg Interference:Few readers

• How to edit or update the competition status

  You can select from various competition status options Here is how to set the status to "Registration Open" to accept registrations to your Competition: Ensure you are logged in to your user account and set up as a Club Admin. Navigate to your Club Zone, scroll down the left hand menu and click on your username. Select "Club Admin" from the pop up screen. In the Sidebar, navigate to Competitions and select your competition. Go to the Status Dropdown (in the sidebar at theFew readers

• Editing heat times and entrant details mid-competition

  Here is how to edit heat times and entrant details mid-competition: These adjustments allow for changing conditions or no-shows. Navigate to Competition Dashboard → Schedule → Timeline View. Adjust Heat Times If you are shuffling heats around, simply drag and drop them to the correct spot The system will make automatic adjustments to realign the schedule If you want to manually override - hit the edit icon and then "Edit heat" Make the manual overrides / adjustments andFew readers

• How to manage heat draws

  Here's how to manage heat draws in your competition: Navigate to the Competition Dashboard → Schedule → Create Draw. Set Entrants per heat, how many competitors per heat (e.g., 4). Set the Heat duration, how long the heat will go for (e.g., 20 mins). Set Heat Advancers, how many competitors will advance from the heat (e.g., 2). Ensure the Advance Rate is set (usualFew readers

Judging

• How to set up judges for your competition

  How to set up judges for your competition Set up Flowstate accounts for judges This is because the accounts must exist in the Flowstate database to be searchable when assigning the judges. Ensure all club judges have created a Flowstate user account first If you intend on using generic judge devices, simply setup generic judge account (e.g., judge1@clubname.com, headjudge@clubname.com) Navigate to the Competition Dashboard → Configure Judges. Configure the specialised rolFew readers

Athlete Experience

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Media

• How to film your competition

  Here are the steps to filming your Competition with an iPhone: Download the Flowstate app from the App Store. Make sure you are logged in and have an active Flowstate Pro subscription. In the app, navigate to the + button. Select "Record a session". Select the competition name that you are setting up to capture. If the competition has the multiple banks setup, select the bank you are capturing. Set up your iPhone onFew readers

Payments

• Setting up payments for memberships or competitions

  Taking payments for memberships or competitions? You will need to set up your tax rules (if applicable) and onboard a Stripe Connect account to facilitate payments. Here's how: Login and head to our club zone admin In the "General Info" there are 2 links at the bottom to setup tax and create a linked stripe account Work through the steps to onboard a stripe connect account to facilitate payments.Few readers

Flowstate Sponsorship

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