Q: Flowstate Pro Challenge Terms & Conditions

Flowstate Pro Challenge Terms & Conditions Competition Name: Flowstate Pro Challenge Promoter: Flowstate Zone PTY LTD 1. Eligibility Open to residents of all countries, aged 18 years or older. Employees of Flowstate Zone PTY LTD, and their immediate family members are not eligible. By entering, participants agree to abide by these Terms &amp; Conditions. 2. Competition Period Opens: Thursday, 5 March 2026, 12:00 AM AEDT Closes: Thursday, 30 April 2026, 11:59 PM AEST All times referenced are in Australian Eastern Daylight Time (AEDT). Entries received outside this period will not be eligible. The promoter reserves the right to amend or extend the promotion period. 3. How to Enter To enter, participants must capture a surf session at a recognized beach using the Flowstate app’s mobile capture feature. Entrants without an active Flowstate Pro subscription will be automatically provided a 30-day free trial to capture their surf session. All clips must be captured using Flowstate Pro during the competition period to be valid. Entries must be recorded at an ocean beach; clips filmed at artificial wave pools or other locations are not eligible for the competition. Share your clip to Instagram during the Competition Period. Tag @flowstate_zone in the post or Story. Ensure your Instagram account is public at the time of posting and winner selection. Entries count: Story posts = 1 entry Feed posts = 2 entries Multiple entries allowed. Each post must be an original cl

Q: How to import club members

Here is how you can import your club members <ol> <li>Navigate to your Club Zone - make sure you are logged in as a Club Admin.</li> <li>In the left hand menu, click "Manage Members".</li> <li>Select "Add members".</li> </ol> From here, you can bulk import your member list, or add members individually. To add members: <ol> <li>Click "Add Members". You can directly add members per line, or you can import a CSV.</li> <li>For CSV: Click the Download CSV Template link. This template includes two columns for information; Name and Email.</li> <li>Paste your member data into the template and save it to your desktop as a CSV format.</li> <li>Click "Import CSV".</li> <li>Select the CSV file, click "Create Only", then "Import".</li> <li>Click "Add members". </li> <li>Select the membership type you want to add to all of these members (a membership type is required)</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/-/4/5/f/c/45fcddddaee8b000/cleanshot-2026-02-13-at-102905_174tqbv.gif" alt="" /> Note on sub-accounts / child profiles: Do not add sub-accounts / child accounts here. Parents add their children later by Switching Profiles on their own account when registering for a specific competition or membership.

Q: How to accept registrations to your competition

Here is how to accept registrations to your competition: <ol> <li>Ensure you are logged in to your user account and set up as a Club Admin.</li> <li>Navigate to your Club Zone, scroll down the left hand menu and click on your username.</li> <li>Select "Club Admin" from the pop up screen.</li> <li>In the Sidebar, navigate to Competitions and select your competition.</li> <li>Go to the Status Dropdown (in the sidebar at the top) → Select Registration Open.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/-/4/5/f/c/45fcddddaee8b000/cleanshot-2026-02-13-at-092855_1e1em65.gif" alt="" /> Sharing the Competition Link <ol> <li>Navigate to the Public Event Page</li> <li>Copy the URL.</li> <li>Share this link to allow competitors to register for the competition.</li> </ol>

Question 1

How to set up sub-accounts (for example parent & child accounts)

Accepted Answer

How to set up sub-accounts (for example parent & child accounts):

Create your primary user account at flowstate.zone. This primary account will act as the 'master' profile that manages all sub accounts (e.g. the parent account).
In the primary user account, click the User Icon in the side menu (desktop) or top right corner (mobile web) or the menu in the mobile app bottom navigation.
Select "Edit Profile".
In the "Linked accounts" section, hit "Add"
Enter the information required to create the sub account (e.g. the child account).
Click "Create". This profile is now created and linked to your main account.
To add multiple sub-accounts (for example, multiple children), repeat this process.

Switching between accounts: This allows you to view the platform as the child (or sub-account), while keeping all billing and administrative control under your main login.

In the parent account, click the User Icon in the side menu (desktop) or top right corner (mobile web) or the menu in the mobile app bottom navigation.
Select "Switch Profile".

Registering for a Competition:

When entering a competition, first switch into the account you are registering f

Question 2

How to access my club admin portal

Accepted Answer

Accessing your club admin portal is easy:

Head to flowstate.zone - make sure you are logged in.
Hit the search icon - search for and select your club.
In the side menu (or top right on mobile) hit your user avatar and then select "Club Admin".
Alternatively, hit the "Club Admin" button on the main Club Zone homepage.

Question 3

Flowstate Pro Challenge Terms & Conditions

Accepted Answer

Flowstate Pro Challenge Terms & Conditions

Competition Name: Flowstate Pro Challenge Promoter: Flowstate Zone PTY LTD

1. Eligibility Open to residents of all countries, aged 18 years or older. Employees of Flowstate Zone PTY LTD, and their immediate family members are not eligible. By entering, participants agree to abide by these Terms & Conditions.

2. Competition Period Opens: Thursday, 5 March 2026, 12:00 AM AEDT Closes: Thursday, 30 April 2026, 11:59 PM AEST All times referenced are in Australian Eastern Daylight Time (AEDT). Entries received outside this period will not be eligible. The promoter reserves the right to amend or extend the promotion period.

3. How to Enter To enter, participants must capture a surf session at a recognized beach using the Flowstate app’s mobile capture feature. Entrants without an active Flowstate Pro subscription will be automatically provided a 30-day free trial to capture their surf session. All clips must be captured using Flowstate Pro during the competition period to be valid. Entries must be recorded at an ocean beach; clips filmed at artificial wave pools or other locations are not eligible for the competition. Share your clip to Instagram during the Competition Period. Tag @flowstate_zone in the post or Story. Ensure your Instagram account is public at the time of posting and winner selection.

Entries count: Story posts = 1 entry Feed posts = 2 entries Multiple entries allowed. Each post must be an original cl

Question 4

How do members access my club?

Accepted Answer

Accessing your club zone is easy:

Head to flowstate.zone
Hit the search icon - search for and select your club.
That's it!

How does someone become a member of the club?

Follow the steps above - hit the "Become a member"
Select the membership type, complete the checkout and pay (if applicable)
That's it!

Question 5

How to import club members

Accepted Answer

Here is how you can import your club members

Navigate to your Club Zone - make sure you are logged in as a Club Admin.
In the left hand menu, click "Manage Members".
Select "Add members".

From here, you can bulk import your member list, or add members individually.

To add members:

Click "Add Members". You can directly add members per line, or you can import a CSV.
For CSV: Click the Download CSV Template link. This template includes two columns for information; Name and Email.
Paste your member data into the template and save it to your desktop as a CSV format.
Click "Import CSV".
Select the CSV file, click "Create Only", then "Import".
Click "Add members".
Select the membership type you want to add to all of these members (a membership type is required)

Note on sub-accounts / child profiles: Do not add sub-accounts / child accounts here. Parents add their children later by Switching Profiles on their own account when registering for a specific competition or membership.

Question 6

How to accept registrations to your competition

Accepted Answer

Here is how to accept registrations to your competition:

Ensure you are logged in to your user account and set up as a Club Admin.
Navigate to your Club Zone, scroll down the left hand menu and click on your username.
Select "Club Admin" from the pop up screen.
In the Sidebar, navigate to Competitions and select your competition.
Go to the Status Dropdown (in the sidebar at the top) → Select Registration Open.

Sharing the Competition Link

Navigate to the Public Event Page
Copy the URL.
Share this link to allow competitors to register for the competition.

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